Refund policy

Refund & Return Policy, Stanford Clinic & Herb Shop

Return window. You may request a return within 2 days of receiving your order.

What can be returned. Only unopened items, with the seal intact, in their original packaging, and with your receipt or proof of purchase. For safety, opened supplements, tinctures, syrups, teas, salves and other consumables can't be returned.

How to start a return. Email us at stanfordclinic.ms@gmail.com within the 2-day window with your order number and the item(s) you'd like to return. We'll confirm whether the return is approved. Items sent back without an approved request can't be accepted.

Where to send returns. Mail approved returns to:
Stanford Clinic & Herb Shop
5192 Main Street
Lucedale, MS 39452
Return shipping is the customer's responsibility unless the item arrived damaged, defective or incorrect.

Damaged, defective or wrong items. Please inspect your order when it arrives and contact us right away (within the same 2 days) if anything is damaged, defective or incorrect. We'll make it right.

Non-returnable items. Opened or used products; gift cards; sale or clearance items; special or custom orders.

Exchanges. To exchange an item, return the unopened item for a refund and place a new order.

Refunds. Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it. If 15 business days have passed since approval and you haven't seen your refund, email stanfordclinic.ms@gmail.com.

Questions? Email stanfordclinic.ms@gmail.com or call (601) 947-0250, Monday through Friday.